For practical reasons, this is an indicative, but not exhaustive list. Please also note that the list may be updated from time to time.
Our policy is to encrypt any personal data that is sent by email.
How long we retain your personal information for
We will gather your personal data manually and electronically and it will be stored in digital and hard copy formats while we are working for you and for a period after work has ended.
We are required by our regulators, insurers and to meet legal requirements to retain most data for a period of up to 7 years. This will apply to all electronic and hard copy data for existing clients. After a client no longer uses our services we will remove all electronic data from our systems within 6 months of them leaving. Hard copies will be retained in secure offsite storage until the 7 year requirement has been met. After 7 years all hard copy data is destroyed securely for all existing and previous clients.
We do not hold any personal information outside the EEA.
Using our website
We do not store or gather any personal information from any users of our website.
Access to your information - You have the right to request a copy of the personal information about you that we hold.
Correcting your information - We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.
Deletion of your information - You have the right to ask us to delete personal information about you where:
Objecting to how we may use your information - You have the right at any time to require us to stop using your personal information for direct marketing purposes should we ever seek consent to have used it for those purposes. In addition, where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.
Restricting how we may use your information - In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where this is no longer a basis for using your personal information but you don't want us to delete the data. Where this right to validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.
Automated processing - If we use your personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision. This right only applies where we use your information with your consent or as part of a contractual relationship with you.
Withdrawing consent to using your information - Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.
Please contact us in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.
Changes to our privacy statement
We keep this privacy statement under regular review and will place any updates on this website. Paper copies of the privacy statement may also be obtained from our registered office - Suite 1A, Willow House, Stoneyfield Business Park, Inverness, IV2 7PA
This privacy statement was last updated on 12 April 2018.
We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner's Office, whose contact details are as follows:
Information Commissioner's Office
Telephone - 0303 123 1113 (local rate) or 01625 545 745
Website - https://ico.org.uk/concerns